Front

Front is a collaborative customer communication platform that consolidates team inboxes and customer interactions for improved response management and customer service. Use it to streamline communication and enhance teamwork with shared email, chat, and social media channels.

Data Model

• Accounts (provides account_id), Channels, Contacts (provides contact_id), Conversations (provides conversation_id), Inboxes (provides inbox_id), Knowledge Bases (provides knowledge_base_id), Tags (provides tag_id), Teammates (provides teammate_id), Teams (provides team_id) — list endpoints.
• Account Contacts, Contact Notes, Conversation Drafts/Events/Followers/Messages, Inbox Channels/Conversations/Teammates, Knowledge Base Articles/Categories, Tag Children, Teammate/Team Contact Groups, Message Templates, Signatures — dependent list endpoints.