Gong

Gong is a conversation intelligence platform that analyzes sales calls and emails to provide insights into customer interactions and sales effectiveness. Use it to improve sales strategies and team performance by understanding communication patterns and market feedback.

Data Model

• Answered Scorecards — scorecard responses submitted by users for calls.
• Calls — call metadata and summaries; lightweight view.
• Extensive Calls — full call details including transcripts, topics, and analytics.
• Scorecards — evaluation templates used to rate calls.
• Users — team members with access to Gong.

Gotchas

• Extensive vs standard calls: Use extensive calls when you need transcripts, topics, or detailed analytics; standard calls are faster for lists.
• Filtering by date: Call lists use cursor-based pagination; date filters apply to call start time.
• Workspace scope: Data is scoped to your Gong workspace; no cross-workspace queries.