All Providers/Messaging & Communication/Freshchat

Freshchat

Freshchat is a messaging platform that enables businesses to communicate with their customers through chat, providing tools for real-time support and engagement. It is used to enhance customer interactions and improve customer support efficiency.

This Freshchat MCP server is compatible with any MCP client including Claude Desktop, Cursor, and other Model Context Protocol implementations.

Messaging & Communication

FIELDS

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Tools From This Provider (26)

Fetch

Universal fetch tool that retrieves ANY Freshchat resource using smart ID routing with colon-separated format. Supports account, users, agents, conversations, channels, groups, and roles. Returns...

Search

Search across multiple Freshchat resources using a single query. Searches users, conversations, and agents. Returns results with colon-routed IDs for use with fetch tool.

Freshchat Upsert User

Create a new user or update an existing user in Freshchat. If id is provided, updates the user (partial update - only specified fields are changed). If id is omitted, creates a new user (email...

Freshchat Delete User

Permanently delete a user from Freshchat. CAUTION: This is a GDPR-compliant permanent deletion. All user data, conversations, and history will be removed and cannot be recovered. Use with extreme...

Freshchat Upsert Conversation

Create a new conversation or update an existing conversation in Freshchat. If id is provided, updates conversation (status, assignment, properties). If id is omitted, creates new conversation...

Freshchat Send Message

Send a message to a conversation. Supports plain text, rich content (images, files), and interactive elements (quick reply buttons, URL buttons, carousels). Returns created message object with...

Freshchat Upsert Agent

Create a new agent or update an existing agent in Freshchat. If id is provided, updates the agent. If id is omitted, creates a new agent (email required). Returns created/updated agent object with...

Freshchat Delete Agent

Permanently delete an agent from Freshchat. CAUTION: This is a GDPR-compliant permanent deletion. All agent data will be removed and cannot be recovered. Use with extreme caution. Returns deletion...

Freshchat Create Csat

Submit a CSAT (Customer Satisfaction) rating for a resolved conversation. Use this to record customer feedback and satisfaction scores. Returns CSAT response with rating, feedback, and conversation...

Freshchat Upload File

Upload a file to Freshchat storage for use as attachments in messages. Returns file_hash, file_name, file_size, content_type, and security status. Use the file_hash in message_parts when sending...

Freshchat Upload Image

Upload an image to Freshchat storage. Returns image URL, thumbnail URL, dimensions (width/height), and content type. Use the image URL in message_parts when sending messages with images.

Freshchat Extract Report

Request extraction of a Freshchat report. Reports contain raw metrics data for analysis. Returns report_id and link. Use fetch_report to check status and get download URLs. Reports are generated...

Freshchat Fetch Report

Get report status and download links for an extracted report. Returns report status (COMPLETED/PENDING/FAILED), time interval, and S3 download links. Links expire after 1 hour. Use extract_report...

Freshchat Get Historical Metrics

Retrieve historical dashboard metrics from Freshchat. Returns metrics accurate up to 5 minutes before current time. Supports CSAT metrics, conversation metrics, and team performance metrics. Can be...

Freshchat Get Instant Metrics

Retrieve real-time instant metrics from Freshchat dashboard. Returns metrics at the current instant (accurate up to real-time). Shows agent presence, availability, and activity status. Can be grouped...

Freshchat Check Business Hours

Check if a group is currently within business hours. Returns boolean indicating whether the group is within business hours at the current instant. Useful for determining if conversations can be...

Freshchat List Users Conversations

Fetch conversations for a specific user indicated by user_id. Useful for reviewing or managing the user's conversation history. Returns array of conversation IDs associated with the user. Use these...

Freshchat List Account

Retrieve configuration settings of your Freshchat account. Useful for understanding account-wide configurations and settings. Returns details like account ID, domain, plan type, datacenter, and...

Freshchat List Agents

Enumerate all agents available in your Freshchat organization with filtering. Use this to manage agent assignments, monitor availability, or find agents in specific groups. Returns agent information...

Freshchat List Channels

List all communication channels (topics) in your Freshchat account with filtering. Use this to configure or modify channel settings, find channels by language, or filter by enabled/public status....

Freshchat Fetch Conversations

Retrieve detailed information for a specific conversation using conversation_id. Ideal for monitoring or analyzing a particular interaction. Returns conversation specifics like status, assigned...

Freshchat Fetch Conversations Messages

Get messages from a specific conversation by conversation_id. Use this when you need a message-by-message view of a chat session. Returns message content, sender information (user/agent/bot),...

Freshchat List Conversations Properties

Access all conversation properties and field definitions in your Freshchat service. Useful for configuring fields or understanding conversation metadata. Returns property details including field...

Freshchat List Groups

Retrieve lists of groups within your Freshchat setup. Useful for organizing agents and managing group-specific engagements. Returns group names, IDs, descriptions, routing type...

Freshchat List Roles

Access a list of roles defined in your Freshchat account. Ideal for role management and permissions review. Returns role names, IDs, descriptions, and whether roles are custom or system-defined.

Freshchat List Users

List users from your Freshchat platform with advanced filtering. REQUIRES at least one filter parameter (the API does not support listing all users). Ideal for finding specific users by name, email,...

Related Bundles (1)

Freshchat Tools

Messaging & Communication

Freshchat is a messaging platform that enables businesses to communicate with their customers through chat, providing tools for real-time support and engagement. It is used to enhance customer...

Provider Information

CategoryMessaging & Communication

Auth TypeFIELDS

AddedOctober 29, 2025

UpdatedDecember 20, 2025

Used By Tools

26

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