Freshchat

Freshchat is a messaging platform that enables businesses to communicate with their customers through chat, providing tools for real-time support and engagement. It is used to enhance customer interactions and improve customer support efficiency.

Data Model

• Account, Agents, Channels, Groups, Users — list to get agent_id, channel_id, group_id, user_id.
• Conversations — list users conversations (needs user_id) provides conversation_id.
• Messages — fetch conversations, fetch conversations messages. CSAT — create_csat for conversation feedback.
• Reports — extract_report, fetch_report. Metrics — historical and instant.

Gotchas

• Subdomain: Long format (e.g. thinkchain-ca403ef148e04bd17635627). No .freshchat.com.
• Write tools create real data: upsert_user, upsert_agent, upsert_conversation, send_message. Use delete_user, delete_agent for cleanup.